At present, there is no such system to know if the customer's complaint has been addressed or not, if not why, once a user lodges complaint with a service provider on any issues ranging from billing to quality of service. It is left to the telcos to look at complaints and act on it and sometimes there are long-pending complaints which go unadressed for a long time or not looked into at all and the customers become helpless and stop pursuing the solution.
Raising the issue of net neutrality, Congress Vice President Rahul Gandhi on Wednesday sought suspension of Question Hour in Lok Sabha and gave a notice for an adjournment motion to discuss the matter immediately.
Department of Telecom may favour TRAI's proposal of reduction in spectrum charges from 6 per cent to 4 per cent of the adjusted gross revenue as it involves no financial hit on the government.
Close on the heels of reducing the tariff for international bandwidth, the Telecom Regulatory Authority of India on Thursday slashed tariff for domestic bandwidth (domestic leased circuit) between 3 to 70 per cent, a move which would boost broadband
The Supreme Court on Friday issued notice on a petition filed by Telecom Regulatory Authority of India challenging an order of TDSAT holding that the regulatory body had no authority to adjudicate on disputes raised by a service provider.
With the Telecom Regulatory Authority of India (Trai) directive for operators offering digital television services to allow consumers to select and pay subscription for channels they choose to watch, instead of offering only bundled packages, direct-to-home (DTH) service companies have begun rolling out the services.
SMS has been a great boon to the hearing impaired and the Trai's latest decision to limit it the service to 100 pages per day has not gone down well with them.
Mobile phone companies wish to curtail toll-free calls from customers. According to a proposal being evaluated by the Telecom Regulatory Authority of India (Trai), calls made by customers to the phone company, other than complaints, will have to be charged.
Trai's pre-consultation paper comes at a time when the government is yet to fix a deadline for auctioning spectrum for the third generation mobile services.
Telecom tariffs are likely to fall as the Telecom Regulatory Authority of India substantially lowered access deficit charge, a levy paid by private operators to BSNL for rural operations.
Mobile television allows the consumers to watch live as well as pre-recorded television content on a mobile handset using a specialised mobile television broadcasting technology. Currently, only video clips can be downloaded on mobile handsets.
India has now around one billion mobile subscribers, he added.
The Telecom Regulatory Authority of India is recommending the cancellation of sports broadcaster ESPN STAR Sports' downlinking licence for non-compliance with the DTH platform's pricing formula.TRAI's proposed action follows its direction and a show cause notice to ESPN Software India in the last two months asking it to fall in line with its DTH pricing formula.
Mobile telephone subscribers would have to wait a little longer to change their service provider without changing their numbers.
Leading broadcasters Zee-Turner and Set Discovery have challenged in TDSAT sectoral regulator Telecom Regulatory Authority of India's guidelines on pricing of cable TV charges in non-conditional access system areas. Trai regulation directs them to provide their channels on a 'la carte' basis.
Telecom Regulatory Authority of India has pulled up Cellular Operators Association of India
Telecom minister A Raja had said that mobile tariffs should come down to 10 paise for local calls and for 25 paise STD calls per minute.
The three undersea cable station owners were asked by Trai to submit the Cable Landing Station - Reference Interconnect Offer,' containing the terms and conditions, charges and time limit for providing access. Now, Trai has approved the RIO of four cable landing stations of VSNL in the country and one each of Bharti and Anil Ambani's Reliance.
SMS messages can be easily wiretapped from outside the network operator's environment using equipment available in the black market.
The telecom regulator on Wednesday said it will soon look at steps to address the issue, in order to make net access more affordable.
A bench of Chief Justice J S Khehar and Justice D Y Chandrachud said the parties should appear before the Constitution bench and formulate issues to be taken up for the hearing.
Trai has recommended reduction in licence fee, including spectrum charges, to 5% for PMRTS operators to facilitate growth in the sector.
A decision on this issue is important because new operators would shy away from bidding for a standalone 3G licence if they are made to wait for years to get the UAS licence even though they have won bids for 3G. That would make the 3G project unviable from the very beginning.
The telecommunications regulator had recommended last month that the reserve price for spectrum in the 900 megahertz band in some key cities be cut by about 60 percent, and also suggested a 37 percent cut in the reserve price for spectrum in the 1800 megahertz band.
Recognising broadband as the next telecom revolution, the Telecom Regulatory Authority of India on Thursday said that the prices of high-speed Internet of 256 kbps should be brought down to about Rs 400 per month from the existing Rs 1,600.
These numbers have been submitted to the regulator, the Telecom Regulatory Authority of India, by various stakeholders in the cable industry, including broadcasters and multi-system operators. These are based on the information collected from the tax departments of various state governments.
In the wake of recent submarine cable cuts that disrupted Internet and telephony services across the world, the Telecom Regulatory Authority of India (Trai) is looking at putting in place a mechanism to ensure immediate restoration of lines in case of such incidents in the future.
Addressing a press conference in Chennai, Akmin Technologies Pvt Ltd CEO and Managing Director S Prashanth said this would mainly target those who wish to create a website on their GPRS enabled mobile phone. Quoting Telecom Regulatory Authority of India's report, Prashanth said at the end of March 2008, India had 14.9 million PC-Internet subscribers, while the mobile internet subscribers stood at 66.09 million.
Trai has asked the department of telecommunication to 'keep in abeyance' the grant of new 2G (mobile) licences till the watchdog finalises its recommendations.
The decision had been communicated to the department of telecommunications, a senior official of the department told Business Standard.
Operators Bharat Sanchar Nigam Ltd, Bharti Airtel, Vodafone-Essar, Aircel, Mahanagar Telephone Nigam Ltd and Idea Cellular might have to fork out over Rs 11,200 crore for having spectrum beyond 6.2 MHz, if the government accepts the Telecom Regulatory Authority of India (Trai) recommendations.
The decks have been cleared for the appointment of TDSAT member JS Sarma as the new chairman of the Telecom Regulatory Authority of India (Trai). Sarma will succeed former Trai chairman Nripendra Mishra who retired on March 22, 2009.
Trai wants to prevent accidental activation of such services.
The Telecom Regulatory Authority of India (Trai) today directed the mobile operators to seek written consent from the users who have subscribed to their value-added services (VAS), such as call ring-back tone and hello tunes, in order to prevent accidental activation of such services.
Nripendra Misra's three-year stint as chairman of the Telecom Regulatory Authority of India (Trai) will be remembered for a host of recommendations and a number of controversies. Controversial issues like the conditional access system, non-CAS pricing kept Misra, who retires as Trai chairman on March 22, 2009, in the news.
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